Terms of Service - Astroenter

1) General provisions

These Terms of Service (“Terms”) govern the use of the website astroenter.com (“Website”), operated by a sole proprietor established in Poland (the “Provider”, “we”, “us”).

By using the Website and purchasing our Services, you agree to these Terms. If you do not accept them, please do not use our Website.

2) Services

Through the Website, you may order personalised digital services, including:

astrological charts and reports,
numerology portraits and reports,
other personalised spiritual guidance.

All Services are delivered electronically (PDF or similar format) to the email address provided by you.

3) Client requirements and data

To place an order, you must provide accurate and complete information, including:

your name and contact details,
payment information,
birth details (date, time, place of birth) – required for personalised reports.

By providing your birth details, you consent to their processing solely for the purpose of preparing your personalised report, in accordance with our Privacy Policy.

You are responsible for ensuring the accuracy of the data you provide. We are not responsible for errors in reports caused by incorrect or incomplete information.

4) Orders and payment

Orders are placed through the Website.
Services are prepared only after payment has been successfully processed.
Payment methods available are listed on the Website.
Once payment is received, we will deliver the personalised report within 3 business days (unless otherwise specified).

5) Delivery

Reports are delivered electronically to the email address you provided.
We are not responsible for delivery failures caused by:

incorrect email addresses,
technical issues outside our control (e.g., spam filters, server errors).

6) Right of withdrawal / refunds

Because Services are personalised and prepared based on your individual data, you do not have the right to withdraw from the contract once work has started (no refunds).

By placing an order, you acknowledge and accept this exception to the right of withdrawal.

Our Refund & Corrections Policy applies in cases of errors caused by us.

7) Corrections and complaints

If your report contains an error due to our mistake, we will correct it and deliver a revised version at no additional cost.
Complaints must be submitted within 14 days of delivery, by email to: astrologia.com.pl (at) gmail.com.
If the complaint is justified, corrections will be provided promptly.

8) Intellectual property

All content, reports, and materials prepared and delivered by us are protected by copyright and remain our intellectual property.
You may use them for personal, non-commercial purposes only. Redistribution, resale, or publication without permission is prohibited.

9) Disclaimer

Our Services are intended for informational and entertainment purposes only. They do not constitute medical, psychological, financial, or legal advice.
You are solely responsible for any decisions you make based on the information provided.

10) Limitation of liability

To the maximum extent permitted by law, we are not liable for:

direct, indirect, or consequential damages arising from the use of our Services,
reliance on the information provided in reports,
technical delays or interruptions beyond our control.

11) Personal data

We process your personal data, including your birth details, in accordance with our Privacy Policy.
Please review the Privacy Policy to understand how your data are collected, used, and protected.

12) Final provisions

These Terms are governed by the laws of Poland (EU law applies where relevant).
Consumers may also seek dispute resolution through the European ODR platform: https://ec.europa.eu/consumers/odr/.
We may update these Terms from time to time. The latest version is always available on the Website.

📧 Contact: astrologia.com.pl (at) gmail.com
🌐 Website: astroenter.com